If we have previously serviced your watch and you require warranty evaluation, then please use the link below (WARRANTY EVALUATION PURCHASE button) to submit a warranty evaluation payment ($15). AFTER you have made your payment, scroll down to the bottom of THIS page and download the repair/shipping authorization form. Print out the form, complete the left-hand side, sign and date the bottom, then ship your watch to us. Any watch arriving without the $15 payment will be considered abandoned property 30 days after our receipt of the watch with no associated $15 warranty evaluation payment.
WARRANTY INFORMATION: Our limited warranty does NOT cover ANY damage caused by water for ANY reason. If your repaired watch gets fogged inside or you notice water inside, you may contact us to send it in for ADDITIONAL repairs (at your expense) but to be clear, the damage caused by water from ANY source is NOT covered by our limited warranty. Additional causes NOT covered include shock damage (you dropped it), tampering (you or someone else opened the watch for ANY reason, even just "to look to see what was inside"), modification, high heat exposure (i.e. left in full sun inside car on the dash), abuse (i.e ran over the watch with my car, left it inside my pocket in the washing machine, etc.) misuse, or any other cause outside the normal wearing of the watch on your wrist. If you believe that a watch WE have formerly repaired MAY qualify for warranty service, the cost of our evaluation is $15 which must be paid in advance of your submitting the watch.
We are NOT currently accepting any NEW work from customers. We are ONLY accepting warranty evaluations for watches we have previously repaired, and which require a warranty evaluation. Thank you for your understanding.
The CONTACT US link below is ONLY for former customers who have questions about a prior repair we have performed. If you require a warranty evaluation, please us the WARRANTY EVALUATION PURCHASE button ABOVE. Using the CONTACT US link will NOT result in you receiving any information regarding submitting your watch for a limited warranty evaluation.
Kinetic Repair Form for Warranty Evaluation ONLY!
THIS IS THE CORRECT FORM TO USE IF YOU ARE SENDING YOUR WATCH IN FOR A WARRANTY EVALUATION & have paid your $15. The PDF form below is exclusively for FORMER customers of BestFix Watch & KineticRepair.com who have mailed us a watch for repair before and are seeking a warranty evaluation of this same watch (during the warranty period ONLY).